Redefining The Meaning Of Customer Service

Categories: Uncategorized | Posted: June 24, 2011

Let’s be honest, when it comes to national builders they all promise ‘superior quality, outstanding benefits, and excellent customer service.’ Are you ever skeptical when you here this? Do you ever feel like such promising, descriptive words have been abused? Well we know how you feel! But we want to tell you there’s a reason we pride ourselves on customer service and you only have to ask our customers! Over 30 percent of our customers have built through Cedar Knoll not once but twice and sometimes even three times! Now that’s something to make a builder proud! Surviving in this market downturn has not been a ride down easy street for local and national builders alike, but we want to thank our loyal customers who have made a difference in our company. You’re the reason we pride ourselves on over 25 years of service to the Chester and Lancaster County areas. If you love a good story keep reading or visit our testimonials page!

“Many thanks to you and your company for a terrific experience building my first new home. Everything from the initial planning meeting to the walk through was a pleasure. All of the Cedar Knoll folks really went the extra mile for me.

As I share recounts of events to friends and relatives in other areas, they can’t believe my stories of how accommodating you’ve been and your fast, courteous responses to my needs. Many make statements like ‘I can’t believe the builder did that for you’ and ‘you wouldn’t find service like that in my area.’

You’ve redefined the meaning of customer service and removed the fear of the horror stories you hear about building new construction. Others should aspire to be more like you. Thank you for a wonderful experience and a job well done. You’ve truly assembled a winning team.”

Many thanks.

Stephanie Smith (Deputy Director)